Connector
Zendesk
Read Zendesk Support resources.
Settings
What the connection form asks for. Every connection has a Staging side, which it needs, and an optional Production side with values of its own; both ask for the same settings.
| Subdomain | Your Zendesk subdomain, e.g. acme (for acme.zendesk.com). |
| Account Email | |
| API Token | Stored encrypted, and never shown again after you save it. |
Testing the connection
Test asks Zendesk who the account is (/api/v2/users/me.json). A wrong email or API token fails. A real token that Zendesk refuses for that request still passes.